Our Quality Policy

NG Phaselis Bay Quality, Environment, Food Safety, Occupational Health
and Safety, and Guest Satisfaction Policy

As the NG PHASELIS BAY Management and Staff, we are committed to the
following:

• To respond to our guests’ feedback, suggestions and complaints, and
  to plan services accordingly and ensure their realization;
• To provide products and services in full awareness that we are
  responsible for the quality of all the activities we perform;
• To serve in line with our brand standards and to immediately rectify any
  errors;
• To increase our focus on quality, guest satisfaction and the
  environment, to prevent environmental pollution, to ensure
  occupational safety and food safety, and to provide the training and
  tools necessary to ensure that our employees possess the knowledge
  and skills required to do their jobs consciously, correctly and safely;
• To serve in a hygienic and suitable environment where food and
  occupational health and safety are ensured in accordance with legal
  regulations and conditions, without harming the environment and, in
  cases outside the scope of laws and regulations, to research and apply
  the most appropriate scientific solutions according to our knowledge
  and experience;
• To offer our products and services without wasting resources and
  without harming the environment;
• To constantly strive to better understand the relationship with the
  environment and take the necessary technical and/or economic
  measures to avoid any negative effects;
• To identify environmental and Occupational Health and Safety risks and
  to make continuous efforts to minimize them, and to ensure that
  appropriate emergency plans are in place to deal with unforeseen
  events;
• As Management, to conduct studies on the health and safety of our
  employees, to eliminate OHS hazards and to reduce risks;
• Requiring our business partners to provide high quality, environmentally
  safe and secure business processes;
• To determine measurable objectives regarding Environment,
  Occupational Health and Safety, and Food safety performance, to follow
  the developments achieved for these purposes in a comparative
  manner and to review our activities regularly;
• •To create a working environment that holds our employees and
  business partners fully responsible for the implementation of the
  Occupational Health and Safety principles and encourages all
  employees to express their concerns about the Environment and
  Occupational Health and Safety;
• To obtain our employees’ feedback and participation in order to ensure
  Occupational Health and Safety;
• To make the activities affecting the quality measurable, to evaluate the
  results, and to ensure the continuous improvement of the Integrated
  Management system.