Call Center Privacy Policy

At NG PHASELIS TURİZM A.Ş. ("the Company", "we"), we act as the "Data Controller" under the Turkish Personal Data Protection Law No. 6698 ("the Law"). This notice explains how we process your personal data when you talk to our call center.

1. DATA CONTROLLER

2. CALLS ARE RECORDED

We record the calls we have with our call center. In our communication, we aim to collect only the data that we need to handle your questions, requests and complaints. For this reason, when you contact our call center, please do not share special categories of personal data unless it is really necessary. These are: health, sexual life, biometric and genetic data; race, ethnic origin, political opinion, philosophical belief, religion, sect or other beliefs; clothing and dress; membership of an association, foundation or union; and criminal convictions and security measures. The recording starts after you hear this voice message at the beginning of the call:

Our call center does not take payments by phone. During a call, we do not ask for, take or record payment details such as card number, expiry date, security code (CVV) or password.

3. PERSONAL DATA WE PROCESS

4. PURPOSES AND LEGAL REASONS FOR PROCESSING

5. HOW WE COLLECT YOUR DATA

We collect your data partly by automatic means. You tell us the data by voice during the call, and we match it with your existing reservation records in our systems.

6. SHARING YOUR DATA

We may share your personal data with the groups of recipients below. We do this under the conditions in Articles 8 and 9 of the Law, and only as much as the service needs.

• Recipient: Suppliers and data processors — call center software and technical support providers, the hotel management system (PMS), reservation infrastructure, and cloud and hosting service providers. Our legal reasons: the law clearly says so, and processing is necessary for our legitimate interests, as long as it does not harm the fundamental rights and freedoms of the data subject.
• Recipient: Transport and transfer service providers — we share data only if you ask for a transfer. Our legal reasons: the law clearly says so, and processing is necessary for our legitimate interests, as long as it does not harm the fundamental rights and freedoms of the data subject.
• Recipient: Authorized public bodies and organizations — If an authorized body asks for your personal data, we share it with the authorized public bodies, consumer arbitration committees, courts, public prosecutors, law enforcement, the relevant ministries and other judicial or administrative authorities. We do this to meet our legal reporting, declaration and audit duties, to handle official and court correspondence, to manage legal disputes, and to use our legal rights, such as the right to bring a case, reply and defend ourselves. Our legal reasons: the law clearly says so, it is necessary for us to meet our legal duties, and it is necessary to establish, use or protect a legal right.

Transfer abroad. Some of the providers that supply our call center and reservation systems are based outside Türkiye. To carry out the Company's business activities, we may transfer data, to a limited extent, to our suppliers abroad. We do this under the conditions in Article 9 of the Law. Our legal reason: processing is necessary for our legitimate interests, as long as it does not harm the fundamental rights and freedoms of the data subject.

7. RELATED NOTICES

• Reservation and Accommodation Privacy Notice
• Website Visitor Privacy Notice
• Cookie Privacy Notice

8. YOUR RIGHTS AND HOW TO APPLY

Under Article 11 of the Law, you have the right to:

• find out whether your personal data is processed;
• ask for information if it has been processed;
• find out why it is processed and whether it is used for that purpose;
• know the third parties it is shared with, in Türkiye or abroad;
• ask for correction if it is incomplete or wrong;
• ask for deletion or destruction when the conditions are met;
• ask us to tell the third parties about corrections and deletions;
• object if an analysis made only by automated systems gives a result against you;
• ask for compensation if you suffer a loss because of unlawful processing.

Please fill in the Data Subject Application Form and send your request in one of these ways:

• In writing: Göynük Mah. 3160. Sok. No: 31 Kemer / ANTALYA, Türkiye (in person or through a notary)
• From your KEP address: [email protected]
• With a secure electronic signature or mobile signature: [email protected]
• From the email address registered in our system: [email protected]

We answer your request free of charge, as soon as possible and within thirty days at the latest, depending on the type of request. If our answer contains personal data, we send it after we verify your identity. We send it to your KEP address, to your email address registered in our system, or by registered mail with return receipt.

NG PHASELIS TURİZM A.Ş. (NG Phaselis Bay)

Göynük Mah. 3160. Sok. No: 31 Kemer / ANTALYA, Türkiye · +90 242 824 07 07 · [email protected]